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  • Specialist Call Answering & Handling services for Medium & Large Organisations

  • Excellent 24/7 customer services for enhanced customer satisfaction

  • Outsourced customer care solutions: phone answering, email response, social media communications

  • Bespoke, flexible, responsive, multi-lingual, international

In need of a specialist

Telephone Answering Service?

Frontline Communications is a UK business telephone-answering service that offers outstanding customer care 24 hours-a-day, seven days-a-week. Every day we help businesses stay better connected with their customers through fully tailored, flexible and responsive solutions.

Never miss a new lead or a chance to engage with customers

For the past 16 years, UK and international companies have been trusting Frontline to provide smart, efficient and professional telephone answering service. Using state-of-the-art technology, we guarantee every call is handled quickly and effectively. Wherever you are or however busy you might get, Frontline helps ensure clients always stay in contact with your company.

We’re proud of the strong relationships we’ve built up with our clients and that we’ve become a trusted extension of their business.

Our UK-based, highly trained customer communication experts use years of experience in providing efficient and responsive call-answering services to demonstrably enhance your customer relations. This means your customers are always greeted politely and professionally and have their needs handled responsively anywhere, anytime.

12 reasons to choose Frontline Communications

Constant communication

We are proud of the strong relationships we have built with our UK and international clients over the past 16 years and we continue to develop our services in line with clients to service their needs and are a trusted extension of their business.

Let us join you on the frontline of your business and support your customer engagement with one voice.

Call us now on +441489866630 and see what the communication experts can do for you.

Need professional call handling
and escalation services?

We specialise in bespoke call handling services for companies with complex communication needs, including supplier management and multi-lingual translation and interpretation services.

  • Out of hours call response and “triaging”
  • Emergency hotline and helpdesk call escalation services


Do your customers demand
24/7 customer service?

We provide end-to-end outsourced customer services operations tailored to your business needs, from multi-channel customer communications to order-taking, processing and CRM logging. At Frontline, we work to ensure that your company’s reputation is enhanced by each and every customer interaction.

  • 24/7, 365, multi-channel customer service
  • call answering, email response, social media communications

Key Facts

  • 24/7 UK operations
  • 20,000 calls weekly
  • 85 language interpretation
  • State of the art technology
  • Highly trained staff
  • Bespoke reporting
  • Responsive and flexible