Out of Hours Response

We have built an enviable reputation for efficient, flexible and professional out of hours call answering and call handling services. We operate 24/7, 365 days a year so you don’t have to!

We operate as an outsourced contact centre and seamless extension to your business. We work to scripts developed, agreed and tested with you, to ensure that your customers receive the same high standard of service throughout the day and night. As well as business telephone answering services, we also manage out of hours customer communications via email and online as needed.

  • We track and report all customer interactions so that you can understand your customers’ out of hours communication needs and identify ways to meet those most efficiently.

What our clients say

stonhambassWe started using Frontline in June 2010 as a result of not being able to offer our tenants 24-hour support. This is something Frontline could offer with a quick and effective response in getting our tenants help and attendance if required. They also allowed our tenants to speak to a real person and not just a automated message during the out of hours period.

We have had a dedicated point of contact at Frontline who has always dealt with any issues, enquiries and system updates in a prompt and efficient manner.  Having worked closely with us to gain a full understanding of our business needs this has ensured consistency in the services provided by all team members.”