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As a business, orders are the one thing that keeps your business going, so why is getting this right not a priority? Many businesses fail on getting orders, simply because their order taking service is not up to scratch. It may be that your customer service advisors don’t have sufficient training to answer customer queries, perhaps they are failing to provide a personal, friendly and informed service or they are… Read More »

Many businesses are so concerned with promoting their brand and getting customers through the door, that they forget to nurture the relationship with the customer when they bring them onboard. A fundamental and costly mistake for any business. Your customers are what makes or breaks your business, so it is important that you take care of them and provide them with the best possible service. These are some ways you… Read More »

If you work within a business that operates a reactive maintenance service, you might have considered outsourcing the way your maintenance calls are answered to provide your users with the best possible service. We have explained below some of the key benefits of outsourcing your reactive maintenance call answering facilities. Benefits of outsourcing your reactive maintenance enquiries. Improving efficiencies Outsourcing your call answering service to a team of highly-trained call centre… Read More »

When you run a funeral or care business, you know just how important it is to offer a professional, expert and sensitive service to your customers at a time when they most need support. So how can outsourced frontline services build a more efficient, better business? How outsourced frontline services build a more efficient business? Firstly, they allow a specialist outsourced customer service function to be delivered by experts in the… Read More »

There are many benefits to outsourced customer service, from taking the weight off the shoulders of in-house operations, to leaving the telephone answering service function in the hands of the experts. But how can you tell the pros from the amateurs? What are the hallmarks of customer service experts, based on the performance of their agents? Here we look at some ways of spotting the best-outsourced customer service agents. Keep… Read More »

Working in a first line IT support position and dealing with high volumes of calls or unsatisfied customers can be mentally and physically demanding. Top tricks to avoid call fatigue Here are some top tips to help you give the best service possible even if you’re feeling at your worst: Try drinking fruit juice A number one tip from many voice-actors is to drink some fizzy fruit juice when your throat… Read More »

The statistics indicate that retaining customers can be up to 7 times cheaper than attracting new ones. A key way to retain customers is by ensuring you provide an expert level of service to your customers’ needs and requests. Outsourcing your customer service function to an efficient call centre can help to satisfy your customers, keeping them happy and ensuring they remain committed to your business. Below we’ve highlighted some… Read More »

Many medical practices are turning to live answering services to improve their client support and boost business growth. Whether you run a small, local clinic or a large healthcare practice, you could reap the benefits provided by using a live messaging service. A personalised service, 24 hours, 7 days a week, 365 days a year A live answering service can provide your patients with a continuous call handling facility, no… Read More »

Great communication is a contact centre agent’s most useful tool and the best agents have the knack of quickly establishing a good relationship with their customer. If you struggle to build a quick rapport, the outcome of any conversation is not likely to be the one you are hoping for. Building rapport over the telephone. We have all been in a situation where we just ‘click’ with the other person and… Read More »

When someone dies, it’s a difficult and upsetting time for family members, and sorting out funeral arrangements is at the top of the grieving relatives to-do list. This can cause problems if the death occurs during the holiday season, outside of office hours, or if you are abroad in a different time zone at the time. That’s why it’s vital that your funeral home is able to provide a rapid… Read More »

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