Whether you have just started up a new business or you have been trading for a long time, there are always ways you can increase your profits. Your business may have become a bit stagnant, maybe your reputation is far from perfect or you are struggling to get your business off the ground. Most businesses have these obstacles but fear not, there are some simple improvements you can make to… Read More »

As technology continues to evolve, an increasing number of businesses are turning to online forms for customer transactions, rather than providing a telephone answering service. However, although this may seem like an easier way to increase your orders, it can actually prove to be quite problematic. These are some reasons why a telephone answering service is a much more effective option. Personal approach Most people prefer a personal approach, which… Read More »

There are many advantages to outsourcing your telephone answering service – from cost savings in staffing, to the peace of mind you’ll gain knowing your customers are speaking to expertly trained professionals. Frontline has been providing 24/7 customer care services in our contact centres since 1999, empowering our staff to deliver the highest levels of customer service when speaking to your clients, even in difficult situations. Here are 3 of… Read More »

When you work with so many clients over the phone, you learn a lot about phone etiquette – including what not to do. From rude habits to impractical actions, here are some of the biggest “don’ts” that our employees will avoid at all cost when talking to clients over the phone. 1. Eating Clarity is key over the phone, as sometimes background noise or turbulent weather can make it difficult… Read More »

It may seem a strange proposition – that a healthy, growing business needs to actively encourage customers to ring in to complain – but here are just a few reasons why that kind of feedback is vital. Protect your reputation online People are quick to speak up when they are not happy with a product or service. And they will no doubt chat to friends about it. But these days… Read More »

The world of business is fast-paced and non-stop. There are so many things to do it can be difficult to know where to begin. Outsourcing your phone needs to a telephone answering service can free up a load of time and take a lot of the stress out of your day. Here are three great reasons to use a telephone answering service… 1. Never miss another sales call Your business… Read More »

We’ve all experienced the frustration of calling a call centre to fix an issue, only to get stuck in a queue, get put on hold, and finally speak to an advisor who doesn’t want to listen and does not understand your problem. Contacting call centres can be exasperating and if the customer experiences any of these problems, they may move their business away from you to a competitor. Take heed… Read More »

Customer service has the power to make or break your business. We live in an incredibly public and socially-orientated age. Marketing is continually evolving to accommodate the growing need for immediate access and transparency from organisations. Building relationships with clients and potential clients should be right at the top of your business agenda. Happy customers are great for business. They not only reflect well on you and promise repeat business,… Read More »

Answering the telephone is a vital element of any business. Despite the rise of the internet, the phone is still the primary contact point between clients and your business. The modern tendency to rely on email, social media and texts has, however, resulted in a loss of skills.   Professional telephone etiquette is a dying art. Yet the massive impact of a great first impression, and the ability to reassurance… Read More »

Sometimes empathy can go a long way when it comes to call handling, whether you’ve got a disgruntled customer on the end of the line or someone going through a difficult time. Compassion and empathy could be exactly what’s required in the following three examples: 1. Customer service Sometimes things don’t go to plan: let’s say you’ve got outsourced customer service and a customer rings up to say a product… Read More »

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