Large Business Support

For a large business to succeed there must be a strong framework of customer service built into everyday operations. As a company grows, so too does the possibility of it receiving a greater number of calls from customers. These calls could be basic queries, purchase requests, or complaints, but it...
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The Benefits of a Contact Centre Support Service

At Frontline we have been providing a stellar contact centre support service to our customers for 20 years. Over that time, we have developed our strategies and trained our call centre staff to such high standards that we can guarantee a certain level of success to every customer who signs...
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Never Lose Out on Custom with Out of Hours Call Support

As a business grows in size and reputation the higher the quantity of calls from prospective customers and loyal customers they can expect to receive. At a certain point, your regular office hours might not be enough to satiate the needs of your customers, and at that point you must...
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Multilingual Capabilities from Frontline

For many businesses there is a requirement to speak to customers and suppliers in different parts of the world. If you are growing a business and can only speak one language, what happens when you have potential customers or an important supplier in a country where English is not a...
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