Why your online business needs a call centre

When you run an online business it's tempting to keep it all in one place. That means that all services are run digitally, including customer contact. However, being an online business can put you at a disadvantage if you aren't able to communicate efficiently or effectively with your customers. With...
Read More

Job satisfaction can mean better service

Whether an accurate reputation or not, call centres are known for their high turnover of staff. It’s true that working in a call centre requires a specific set of skills and personality traits that perhaps not everybody possesses, but a high turnover of employees can mean more money is spent...
Read More

First Home Improvements

Our challenge One of our main focuses is to ensure that our customers are provided round the clock support even when the business is closed. Outcome Frontline allows this support, our customers not only get the peace of mind in being able to speak to someone but also a replication...
Read More

Elevator Pitch – Staff meeting, 2018

Once a quarter we get the whole team in a room for our full staff meeting, I say 'whole', of course, we leave a team on the phones! In each meeting, we cover a number of subjects/topics. For a little light relief, we always try and get the team's input on...
Read More

Another happy customer

Testimonial Company: Rushcliffe Borough Council Name: Shirley Woltman Title: Customer Service Manager Our challenge We needed a cost-effective and high-quality telephone answering service where residents could access council services in an emergency situation outside of normal working hours. Outcome Frontline absorbed our scripts and had a resolution in place within...
Read More