Multi-channel communications

Multi-Channel Services With Frontline

Smartphones and tablets are profoundly changing the way consumers interact with retail businesses. Retailers today also have unprecedented access to consumers, engaging with the buyer journey at an earlier stage than ever before.

How Frontline supports multichannel retailers

With this increased opportunity also comes increased pressure to meet the changing demands of modern multichannel retail, interacting with clients through: forums, review sites and social media.

Great customer service requires companies to be engaged through every available channel that their customers are using. Because great customer service is the core ethos of Frontline, our expertise also encompasses every major communication channel that today’s consumers want to engage with.

Bringing business and their customers closer

Frontline provides customer service across all platforms including: email, social media, and through client websites. Our highly trained team works tirelessly to ensure that each call receives the careful attention that customers demand and deserve.

On the phone, customers can always speak with a friendly professional who will address their concerns, answer questions, and take orders at any time, day or night. We take the same thoughtful approach to answering the emails we receive and do so in a thorough and efficient manner.

Interacting on social media

Social media is a tremendous resource for business, both in terms of marketing and customer service, but many still struggle to fully utilise it effectively.

We help our clients stay at the cutting edge of this powerful networking resource, extending our services to social sites such as: Facebook, LinkedIn and Twitter.

Our expert teams help maintain website comment forms and ‘Contact Us’ pages and we even monitor popular review sites to respond to positive feedback and address negative comments—a task which has become a PR necessity for many modern businesses.

Maintaining the best customer service

At Frontline we believe strongly that the best customer service anticipates, rather than merely reacts to changing client needs. We are confident that our skills can help take your business to new heights and we look forward to the opportunity to prove it.