Reporting

Bespoke & Standard Reporting with Frontline

At Frontline, we believe great customer service demands far more than simply satisfying customers when problems arise. So we constantly work to improve our ability to respond our clients’ needs by anticipating the issues that cause customers inconvenience. Our policy is to carefully monitor, track, and report all data that passes through our offices. This allows us to identify areas for improvement and recognise emerging trends that help us better understand our callers.

And by allowing them to glean valuable information about sales, demographics, customer complaints, and common concerns; our reporting services are also a valuable resource for our clients. So we provide two distinct data collecting services: automated daily call logs and bespoke reporting. The first consists of all the information we collect from each customer interaction, including location data, call duration, and purpose of call. Our bespoke service, on the other hand, is tailored to the particular needs of each business we represent. We provide detailed commentary and in-depth analysis, helping you better understand your customers, while gaining valuable insight into the way your products are purchased and used.

With the understanding that loyal customers are the essential component of every successful business, we focus our efforts toward the long-term satisfaction of each caller. So we work with the conviction that our job doesn’t end when the customer gets off the line. Rather, we see each interaction as an opportunity to assist potential future callers by circumventing problems before they manifest—because the best customer service is the type that customers don’t realise they are receiving. It is built into the infrastructure of each business to ensure that customers receive maximum value with minimal hassle. We take great pride in helping our clients learn to better serve their customers, and look forward to the opportunity to grow alongside your business.
For more information, please contact David Jones (+441489866630, david@wearefrontline.com).