Rushcliffe Borough Council

As a relatively small council we receive few out of hours calls but each one is important to us and it is key that our provider delivers a service that ensures customers receive a seamless service.
Shirley Woltman, Customer Service Manager

 

Our challenge

We needed a cost-effective and high-quality service where residents could access council services in an emergency situation outside of normal working hours.

Outcome

Frontline absorbed our scripts and had a resolution in place within 4 weeks of our initial contact conversation.


“As a relatively small council we receive few out of hours calls but each one is important to us and it is key that our provider deliver a service that ensures customers receive a seamless service. 
Frontline provide support in unforeseen circumstances i.e. Fire Drills, System Failures etc. at very short notice and I have always had a really quick response whenever I have a query or script change which helps to ensure our business continuity plans are maintained.”