05/01/2010 the night we got snowed in at the Frontline contact centre
It was a lovely Tuesday; blue skies and a refreshing mild breeze – that was until it started snowing…
The snow came down quicker and heavier than we’d ever seen in Whiteley. We very quickly realised that things where wrong when the usual stream of traffic outside the business park ground to a halt; we wouldn’t be going anywhere for a while. An hour turned into three as people started abandoning their cars in the road and on the verge. All roads in and out had been closed – the overnight staff would not be getting through and we wouldn’t be getting out!
A few brave souls made a dash for it just before midnight once the roads had cleared but most stayed on through the night to cover for the overnight staff who were unable to make it in through the snow. David, the M.D., made sure that everyone was fed and watered (with his epic trek to Dominos and cups of tea!). We made it through. Andrea, our Client services manager, pulled off the most impressive stint with a 31 hour shift operating the phones – proving that she still has the knack with the callers!
This event, and the staff’s reaction to it, simply highlights what fantastically dedicated and professional team we have here at Frontline – nothing will stand in the way of supporting our clients businesses. Everyone who stayed and all those who walked miles through the snow in the unearthly hours of the morning to relieve those who’d been in overnight are absolute legends – We couldn’t wish to have better group of people on our team. Thank you all!