10 easy tips to ‘wow’ a customer when they call Frontline Telephone Answering Service Part 9

Tip 9

Tell the caller what you’ve done and what you’re going to do next. For example “Thank you for your call Mr. Jones. I will now pass the details onto our sales team who will be in touch by end of business today. If you don’t hear from anyone or have any questions please feel free to contact me, on any one of my colleagues, on the helpdesk. My name is David.”