Benefits of an outsourced customer telephone answering service

There are many benefits of outsourcing your front-line customer telephone answering service to a specialist company. Whatever service your business offers your customers, if you need to speak to customers around the clock then outsourcing your telephone answering could be a key way to develop and improve your customer relations. Below we’ve listed out some of the key ways outsourcing your customer telephone answering service can help to take your customer relationships to the next level, ensuring everyone who speaks to your business has a positive experience:


One of the biggest ways outsourced customer telephone answering can benefit your business is the cost-efficient nature of the service. Telecom systems are expensive, and you’ll want to ensure you’re working with the latest technology to provide your customers with the best possible service. Outsourcing your telephone answering means you’re relying on your partner to ensure their technology and systems are always up to date, which is a feasible investment for a contact centre – who specialise in providing high-quality telephone answering for their customers.

On top of the costs involved in the systems you need to provide effective, round the clock customer support, you will also have the costs of employees and training to consider. Outsourcing your telephone answering service means your customers will be speaking to expert customer service representatives, who are trained to industry leading standards to deal with all enquiries, issues and complaints.


By outsourcing your customer telephone answering, you’re placing your business in a unique position to gain insight into your customers’ frustrations and feedback. The people answering your customer calls will have a focus to provide the best possible service, but as they don’t work within your business, they will approach the calls from a more objective perspective and as a result will be able to draw out unique insights an employee of your business might not be able to.

If you’re looking to outsource your customer telephone answering service, and want the peace of mind you’ve collaborated with an expert, then call Frontline today. With almost 30 years of providing expert customer telephone answering and call handling services to some of the UK’s leading businesses, you can feel confident your customers are being looked after on every single call.