Contact Centre Support for a Large Business

Large businesses require many different facets to be running to capacity at any given time in order to be successful. At Frontline we understand that at times a large business needs that little bit of extra assistance to get by, when the current in-house team is struggling to deal with customer calls and queries.

If your business continues to grow and you are seeing customer satisfaction levels drop slightly due to long call waiting times, or you are noticing a drop in standards of your workforce as they struggle to come to terms with the sheer quantity of customer service calls, Frontline is in the perfect position to help you out.

It could be that you need some assistance in non-traditional areas of customer service. Our team can support customer service efforts in social media management and live chat queries, pointing customers in the right direction and funnelling them through the channels you want them to in order to best manage the entire process. Your team can then solely focus on taking in-bound calls.

All of our teams are highly trained and skilled in putting together support packages for our large business clients that ensure brand consistency across the board – your customers will never know they are talking to us instead of you – and maintaining high standards to keep your brand reputation and recognition where it needs to be.

For more information about how the Frontline team can help your large business flourish, contact us today. You can do so easily by calling 01489 866 630 or by emailing info@wearefrontline.co.uk.