The short answer is yes. Although we dread our inboxes being full of mails, in business to promote sales we simply must have visibility of all our key performance indicators. Incoming calls are the lifeblood of any business and it’s important we understand where they come from and when.
Because we are the call handling experts, We Are Frontline know that you need clear and practical data that helps you to grow and evolve your business. Reporting allows you to react where the business needs it most so that you have a clear picture of trends. It allows both our customers and us to continually develop and provide superior service in the right way.
What data do you need?
You don’t want to be hit with a series of stats and numbers that don’t relate to anything tangible. The data must be meaningful and relatable, so what is useful? Each business has different needs and we can provide a whole host of metrics, which of those is determined by our clients.
How We Are Frontline serves you
We are a market leading call handling and customer service specialist in the UK. We work alongside various business from different industries fronting their brand putting their success at the very centre of what we do. The cross section of the industries we serve gives us an advantage and affords vital insight into an ever-changing market.
Automated daily call logs
We provide superior KPI’s daily so you can keep a close eye on your incoming calls as they change throughout the week. You will have clear sight of when are your peak times and how you need to react and adapt as a business. Each business we work with can receive either automatic logs (which report location, duration, call purpose, and relevant sales data). While Frontline’s automatic reports are a vital tool for keeping our team performing at the highest level, their purpose is to also provide our clients with the essential data they need to understand their customers better.
Our bespoke reporting optionincludes in-depth commentary and careful data analysis. This is a solution tailored to your business. We analyze the objective facts that emerge from the data we collect, further helping provide every customer a clear understanding of their customers’ underlying needs, aspirations and the problems that keep our phones ringing.
We log our reports directly into our clients’ CRM (Customer Relationship Management) systems, ensuring that we get this business-critical data to where it is needed as fast as possible.
This provides clients with immediate access to regularly updated reports, allowing them to monitor sales trends, product complaints, customer demographics, and emerging customer trends with ease.
Charting trends Data-based responses underpin our diverse services and our proactive teams diligently monitor each customer interaction, logging and reporting each call. This allows us to chart evolving trends, identify emerging problem patterns and respond to each caller more efficiently than the last.