Ensuring that your customers are happy at all times is tough work. As a company scales it can be difficult to maintain a high level of standard and consistency, especially if you take high volumes of orders over the telephone or online. An order taking service can help you streamline your operations, making it much more effective and profitable as a result.
The Frontline order taking service provides your company with an exemplary addition to your existing framework. We can handle order taking services, ensuring a smooth and streamlined operation that meets the needs of your customers and implements a steady flow of accurate information that can be forwarded on to the relevant departments at the relevant times.
We also study calls and customer interactions, ensuring that you have all the information you need to continue your development as a customer-facing organisation, and to develop new ways to improve the service and order-taking process.
Our teams can handle extensive numbers of calls and online orders each week, and we provide training to ensure that there is continuity and brand consistency across the channels your customers are interacting with you through. There is absolutely no difference between your customers talking to one of your in-house team members, or speaking to one of our additional team members, as we will be well versed in your brand and product specifics.
If you would like to find out more about our order taking service, or about our other contact centre packages that could be of use to your business, please feel free to contact Frontline today on 01489 866 630 or info@wearefrontline.co.uk.