As businesses grow there comes with it a range of potential pitfalls and complications that need to be navigated carefully. One area in which a large and growing business requires assistance at times is with its customer service team. Running a core customer service team is a vital part of any business, but at times it can be overwhelming and when capacity is reached and a team is overstretched, a contact centre can provide much needed assistance to steady the ship.
At Frontline we offer a range of contact centre services to help a large business to survive emergency situations and to thrive as it grows. We offer the ability to build a dedicated team of highly skilled customer service operatives that can be used as you wish, as an extension to your company.
We learn your core company values and processes, products and services, and ensure that if your customer speaks to a member of our team, they are under the impression they are talking to you. Your brand integrity is important to us, and if you require some extra hands on deck during busy hours, we’re here to help.
We can offer assistance at times of crisis, manage the ordering process, or manage call and quality control before passing callers on to the relevant departments.
Multichannel communications are vital in the modern age, and the Frontline team understands how to build a rapport with your customers, across various social media platforms and online solutions, dealing with complaints and customer queries in a prompt and effective manner.
For more information about the Frontline service call 01489 866 630 or email info@wearefrontline.co.uk