With the ever increasing technology market growing more and more intelligent. blackberries, PDAs, sophisticated voicemail systems and iPhones equipped with internet access. It might appear such tools could mean the demise of telephone answering service. Although you may have tried to save money using computers to answer your phones as technology has improved, many customers will simply hang up due to the annoyance of having to deal with an automated system or not having someone to immediately address their concerns and most companies do not want that to happen. In a harsh economic climate where valuable customers need to be looked after, the answering service business is growing as more people realize they still could use us at Frontline Telephone Answering Service
Having a “real person” answering your business’ phones, solving crucial problems and listening places real value on a service many local businesses rely on “24/7, 365 days a year, Frontline Telephone Answering Service are basically an extension of your office without the cost and overheads of full-time staff . Sometimes there are the calls too complicated for a computer or answering machine to handle, let us take the call so you don’t have to worry.
To a Construction or IT Company, the cost of paying someone to be there 24/7 is a vital part of a good customer service. If you don’t have time to answer the phone during working hours or as a busy professionals you don’t want to give out your mobile phone numbers Frontline Telephone Answering Service is here when you cant be.
When someone like a plumber or an IT Support engineer is busy working, they may get one call after another from clients asking for quotes or requesting service and its not practical, It’s more cost-effective for Frontline Telephone Answering Service to answer the call, log the issue and tell the customer someone will return the call.
A quick response to emergency calls and disaster recovery is vital to a good answering service and making the right decision in these times is crucial and something technology may miss. Cases with this degree of importance relay on Frontline Telephone Answering Services skill and operator training to make sure you receive the best service available.
With the majority of the calls answered in two to three rings, Frontline Telephone Answering Service can quickly assess a problem and have assistance dispatched to the scene within a few minutes.
Adapting to your systems, rotas and escalations is what we do and with 10 years experience coupled with state of the art technology something’s you just cannot replace or substitute…
Frontline Telephone Answering Service