Maintaining Customer Satisfaction Levels with Flexibility of Order Taking

Once you have set up a clear system of ordering taking from the company end, a process that our team can be of assistance with as you see fit, it is important to provide your customers with flexibility of choice when making an order or seeking out information.

At Frontline our team of call centre operatives can be utilised to help manage this process, to take specific orders and pass on to the relevant departments, or to answer queries. The modern-day consumer likes a plethora of choices, and if you have the means we can certainly help you manage customer queries on a variety of platforms.

We have helped companies to set up live chat boxes on their website, with our agents speaking to customers live online, dealing with customer questions, or even taking control of the order taking process. Other customers have asked for our assistance with taking inbound calls from customers wishing to purchase items and services direct over the phone.

It is important to provide your customers with the chance to buy from your company wherever they feel most comfortable, whether this is through a telephone call, an email, or live chat function. As long as it is backed up with a clear internal process of order taking to ensure that specific order is fulfilled in time it could provide you with a greater market share.

For more information about how the Frontline team can help your business flourish, contact us today. You can do so easily by calling 01489 866 630 or by emailing info@wearefrontline.co.uk.