As a business grows in size and reputation the higher the quantity of calls from prospective customers and loyal customers they can expect to receive. At a certain point, your regular office hours might not be enough to satiate the needs of your customers, and at that point you must make a decision about what to do.
At Frontline we can provide a professional out of hours service that supports you at this moment. What we can do is provide you with the chance to never miss out on a potential new customer, and to never leave an existing customer waiting for a query to be answered.
We can provide you with the chance to list your opening hours as 24 hours per day, 7 days a week, if you wish.
We’ll work with you to develop scripts that fit with the ethos of your company and maintains a brand consistency, no matter whether your customers are speaking to your in-house team or our out of hours support team. We’ll speak to your customers as if we are you when your offices are closed, interact with emails, and manage any live chat applications that you may have on your website. We can also manage social media channels if this is a requirement.
By signing up to an out of hours service you can ensure that your traditional working hours do not restrict the potential growth of the business. If you would like to find out more contact Frontline today on 01489 866630 or firstname.lastname@example.org.