Depending on the type of business you run it could be vital to its success that you provide a customer service team that can be contacted out of hours. With Frontline we offer call centre packages that operate 24 hours a day, 7-days a week, acting as an extension of your daytime service so that you never miss out on potential customers.
Our service includes:
- Working to developed and agreed company specific scripts
- Speaking with customers over the telephone on an out of hours basis
- Interacting with your customers via email out of hours
- Managing live chat applications on client websites out of hours
Due to the high quality of our contact centre employees, you can be sure that the integrity of your brand does not suffer when your customers speak with our team out of working hours. They will receive the same care and attention to detail as they would from a member of your staff during the day.
Offering an out of hours service ensures that any queries that come in outside of your traditional working hours are not missed. This could be vital in terms of securing a brand new customer or retaining an existing customer in terms of dealing with questions or potential problems.
If you would like to find out more information about the Frontline out of hours response service you can easily contact us today. We can help you maximise your potential with a thorough customer service package. Call us on 01489 866630 or email info@wearefrontline.co.uk.