Hi its Sean from Frontline Telephone Answering Service with your fifth installment on the basics when answering calls.
5. Always interrupt whatever you are doing prior to answering the telephone …
By doing this you can give the caller your full attention. Although multitasking is a good skill it does not sound very good on the phone when you try eating food. Likewise if you are playing on games or writing messages to colleagues you may not remember exactly what has been said and have to ask the caller to repeat details that have already been given. The biggest question that you should ask yourself is Would you neglect a customer that is standing in front of you?
I would also like to add that we have not been effected by the snow unlike other areas of the county. like at the beginning of the year with the snow we are still here answering your calls!