Hi it’s Sean from Frontline Telephone Answering Service with your next installment on the basics on answering calls
7. Always offer to call back or take a message after checking the third time …
Rather than keep a caller on the phone for an unnecessary amount of time take their name and number and call them back once you are able to give them the information that they need. If you’re doing a booking and you’re not sure if a product is available, call them back when you have confirmation whether you can continue with the transaction.
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