9. Always identify yourself and or company …
Answering the phone with a simple hello! or good day! is definitely not enough. The caller should know whom he or she is talking to without having to ask. Isn’t it easier to engage in a friendly conversation when you know whom you are talking to? Don’t you find it frustrating to realize that you have been talking to the wrong person or have been connected to the wrong department and realize that you will need to repeat everything all over again? A pure waste of time for everyone involved.
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