Hi it’s Sean from Frontline Telephone Answering Service.  Just found an interesting article by Stephen Davies which explains the benefits gained from an Answering Service like the one we provide.

Telephone answering services are much more than just hiring a polite and professional telephone manner for calls. It is about excellent communication through making your business available even if you are not present at the desk.

Pre-recorded messages are notoriously out of fashion. Businesses today know that allowing prospects and clients to speak to a live person allows for a continued working relationship with the business audience.

Many businesses now forward their calls to professional telephone answering services once normal business hours have passed.

This can include weekend calls; more recognition exists for the business that is not ‘closed for business. Here are the standard services offered by accredited telephone answering services:

Answering incoming calls

– Make inquiries

– Up-sell and cross-sell products and services

– Forwarding messages

– Sending and receiving emails or faxes

Answers for standard customer questions

A professional telephone answering service will have hired staff with top notch people skills. This gives businesses the confidence to know that their messages are being taken and understood.

Customers are more aware of outsourced services today and as such, an answering service is much more acceptable than several years ago. One of the top uses for such a service is for call centres. This makes the service available to most types of businesses such as telecoms, support lines and ticket booking systems.

The service can take all the messages albeit via email or phone and in an efficient manner; all the required information is logged.

Voicemails tend to be rambling pieces of recordings rather than an efficient collection of data. That first impression needs to be positive and a business needs to be meticulous around handling customer communications. It’s a known fact that if a caller can only leave a voicemail, there is a much less chance of a message being recorded than if the caller spoke to a live person.

Telephone answering services will answer calls as per business instructions from the salutation to the more detailed questions. It is so important for company managers to be seen to be available, or at least offering the impression of being at the desk.

A telephone answering service provides this asset. A company can be virtually available 24 hours a day if needed.

It is your dedicated personal assistant.

UK telephone answering service. From simply taking messages when you are busy to up-selling your products and services, we excel at answering calls and will truly benefit your business.

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