Why is feedback important?

  1. It gives us a sense of belonging
  2. It can keep us going
  3. It develops change and innovation
  4. It is an opportunity to motivate

“Over the last couple of months, I have been working with Alexandra and the team at Frontline to continue to build on the info we provide Frontline to better enable them to answer queries from our customers. I think their team really is only as good as the info we provide them with so that is a really important point for me. Frontline has been very open and willing to get involved and has also suggested ways for us to improve our offering which has been really useful. As we grow, we will rely on Frontline more and more and it’s a relationship which will no doubt grow over the coming months and we rely on their service.”

Head of Customer Experience and Marketing