The Importance of Effective Call Escalation

At Frontline we understand how important it is to engage with your customers in a way that maintains a high level of customer satisfaction at all times. Sometimes your customers will wish to put in a complaint or issue a query, and it is at these moments that our highly...
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Happy Birthday Frontline

Twenty Years of Co-operation, Excellence, Trust and Loyalty Frontline began its journey in 1999, at a time when call centres were just beginning their rise. The original Frontline Telephone Answering Service opened in a tiny office in Warsash, later moving to Whiteley and then becoming Frontline Communications Group, settling in...
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Implementing Clear Order Taking Procedures

At Frontline we understand how important it is for your company to set up a process of order taking that is not only comfortable, clear, and secure for your customers, but one that is perfect for your employees. With our support you can implement a clear order taking process that...
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Contact Centre Support for a Large Business

Large businesses require many different facets to be running to capacity at any given time in order to be successful. At Frontline we understand that at times a large business needs that little bit of extra assistance to get by, when the current in-house team is struggling to deal with...
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