Category: Blog

If your company deals with customers and suppliers in different countries it could make a massive difference to customer satisfaction levels and company reputation and profits, over a longer period of time, if you can speak their language. At Frontline we provide interpreter and translator services to our business customers,...

Conflict is inevitable for every company, no matter how well it performs. There will always be customers that have a query to make, a complaint to put in, or an angry tone when they contact your customer service team. Understanding call escalation and learning ways in which you can resolve...

Ensuring that your customers are happy at all times is tough work. As a company scales it can be difficult to maintain a high level of standard and consistency, especially if you take high volumes of orders over the telephone or online. An order taking service can help you streamline...