Category: Blog

The customer is always king, and for any business to survive it is important that a loyal customer base is developed over time. The most cost effective marketing that any company can do is free, and involves recommendation by current customers to potential customers through word of mouth or posting...

As businesses grow there comes with it a range of potential pitfalls and complications that need to be navigated carefully. One area in which a large and growing business requires assistance at times is with its customer service team. Running a core customer service team is a vital part of...

Technology develops in much faster ways than every before. Staying on brand across multiple channels and platforms is becoming harder and harder for companies, and it is important to maintain that honest communication with your customers to ensure brand integrity. At Frontline we offers services that support multichannel retailers. Our...

If your business is reliant on customers purchasing a product either directly over the phone with your customer service team, or through a secure page on your e-commerce website, it can be difficult to achieve success. There are many pitfalls to understand and to navigate around, and the Frontline team...

Charitable organisations are always working within tough situations and environments, at home and abroad. Depending on the type of work that a charity undertakes it could be receiving calls of a sensitive nature from distressed callers, or calls from emergency or disaster zones. At Frontline we have developed a highly...

Within certain sectors it is never acceptable for a caller to have to wait for a call to be answered. It could be that a vulnerable person is calling from a dangerous situation, or is in need of an understanding ear. Where 24-hour support is required to assist communities in...