Category: Blog

Working at a telephone answering service can be difficult at times as there is no face-to-face interaction and people can be hard to read when having only a voice to go on. For a person to contact a telephone answering service, however, he or she is most likely experiencing some...

Today's increased expectation of speaking directly with someone has caused customers to avoid leaving voicemails. They would rather call the next available business until someone answers the phone. The potentially frantic urgency that people can experience when they need to speak with a funeral service sends all remaining patience out...

In any business, customers are key. Understanding who they are and what they need is vital to ensuring you provide excellent service. But how exactly can you understand your customers? Here are just three ways: 1. Listen It really is that simple. People like to be heard, be it when...

There are few industries that the internet has not impacted. Which means times are changing when it comes to how businesses offer customer support. No longer just a telephone answering service, a modern contact centre covers the full range of customer service and outreach. Social media gives customers the opportunity...

While it may sound somewhat cliched, team bonding sessions are extremely important for employees working in contact centres. Spending most of the day working directly with customers can often leave little time for relationships between team members to develop. However, it has long been known that teams with close working...