If you run your own veterinary practice, you may find that a live answering and call handling service is extremely beneficial to your efficiency and client retention. In fact, an outsourced customer services team could be the answer to your prayers. Personal, compassionate response, 24/7/365 A live call handling service means that you can offer your clients a seamless service, regardless of the day of the week or the time… Read More »

For many people, getting a high level of customer service is essential when buying a product or service. Whilst customers want to benefit from low prices, they are generally willing to pay higher fees to ensure they receive exceptional customer care. With many companies able to build a reputation on their customer service alone, it’s vital that businesses don’t overlook this key area. In order to ensure a consistent level… Read More »

There is no doubt that outsourcing your telephone answering service to a call handling company can bring many benefits to your business. Not only does it free your staff up to be working on other projects and save your business valuable time, but it also allows you to have the confidence of knowing your calls are always answered and to the highest standard. If you are thinking of going the… Read More »

If you work for a housing association, you will understand how important it is to provide your customers with a high quality of customer service for all their requirements. From maintenance issues to advice regarding benefits your tenants are entitled to and support with legal obligations, a customer service team within a housing association will need to ensure they are equipped to deal with a wide range of calls from… Read More »

In any modern business that deals with emotional or empathetic situations, communication is an incredibly important tool. From emergency phone lines through to funeral call handling, ensuring you’re getting the correct information the first time and with compassion saves callers more uncomfortable conversations or upsetting situations. That’s why when working in such sensitive environments, the professional quality of your communications is of vital importance. There are countless ways you can… Read More »

For many customer-facing businesses, there isn’t enough time in the day to answer all the customer support queries you receive, let alone have the time to train and implement new systems into your already packed schedule. When you’re on the front end of support calls, especially when you work within that company, it can be difficult to remain unbiased and calm in the face of your customer’s worries, complaints or… Read More »

A 24/7 telephone answering service can be a truly invaluable resource, and it can make a world of difference to your business. But why? Let’s take a look at the advantages of having an always-open contact centre option: It means problems get solved immediately Depending on what service you offer, it’s possible that your customers or clients simply can’t afford to wait until the morning for a problem to be… Read More »

Most people feel very awkward when talking to someone who has recently been bereaved. This is a skill that good funeral call handling centre staff members possess and they will happily give you advice if you ask them. In the meantime, just what do you say to a grieving relative or friend? Clichés that work and clichés that don’t work There are a large number of clichés that are used… Read More »

Building rapport is the ability to generate a level of trust and understanding between the person representing your business and your customer. When speaking to customers over the phone, it’s even more important to ensure you build a strong level of rapport, as you don’t have the added benefits of being able to promote yourself visibly. To build rapport, you need to actively listen to your customers, empathise and understand… Read More »

Outsourcing IT support services is a great way to effectively distribute resources and streamline and reduce costs. Without the pressure of hiring, training, and developing staff in house, you will quickly see the benefit of your IT support being managed by an external provider. Each business is an expert in its field and just as your outsourced IT support team are skilled, experienced professional, you and your team are too… Read More »