Working as a Customer Services agent is a tough role. You’re often confronted with challenging situations, problems and issues – and you’ve got to listen, adapt your style, problem solve and resolve the issue whilst providing an exceptional customer experience. So, from time to time, it’s worth consoling yourself with the words of some of the greats;   “Do what you do so well that they will want to… Read More »

  Go back in time only seven years, and social media was an optional marketing extra. Today, it’s possibly the most-significant customer service channel available to your team. Or should that be “customer service channels”? Rather than simply being one facet of the same thing, social media is about a multitude of different ways to interact with your customers. Each brings its own unique advantages, ready to be exploited by… Read More »

Hi all, Sean here with an overdue update! Just over a year ago we moved from Whiteley to Cosham which if you ask everyone involved was very eventful!   Since our move we have settled into the building and started to make it our own from painting the server room blue to putting signs up inside and outside of the office!     The initial move and setup of the… Read More »

Having issues getting into work due to the snow? At Frontline we are in a fortunate position where we rarely get affected by the snow. Just look at our car park snow free and full. If you need help with your phones call 01489 866 630

Gone are the days when communications companies simply sold telephone answering services. There are so many more everyday and specialist services they can provide. We take a look at what a really good communications company could do for your business, whether large or small. Communications companies, traditionally, specialised in inbound and outbound call centres and providing other services such as email handling and live web chat. Communication companies, especially those… Read More »

After many months of globetrotting, our Frontline bus finally settled at it final furthest location. At a whopping 10,553 miles from home, the team from Vysionics took the bus all the way to Melbourne, Australia. The winners decided to donate the £788.48 prize to the amazing Phyllis Tuckwell Hospice which cares for terminally ill people and their families. Thank you to all the ‘bus drivers’ and participants for all the great photos!   All the photos,… Read More »

We here at Frontline make it our mission to constantly improve the services we offer our clients and the efficiency with which we address the concerns of customers. So we are quick to adopt new technologies, and we work hard to keep up-to-date with all of the latest communication platforms. Our latest foray into the world of social media is a perfect example: we are now connecting with customers on… Read More »

On March 30th, Frontline officially celebrated its fifteenth birthday, marking a major landmark in our professional development. So while we’re keeping our fingers crossed that we won’t be plagued with pimples this year, we are certainly excited about the prospects of a new growth-spurt.  We’ve already come a long way from our humble beginnings in 1999 as a one-operator startup to a team of almost 80, but we still have… Read More »

  We’re moving Frontline is expanding and moving to new offices.  It gives me great pleasure to announce that Frontline is expanding and moving to more spacious and modern business premises located on the outskirts of Portsmouth. The new offices will offer our customers enhanced services and additional resources. From 15th January 2013 our new office address will be:1 Acorn Business ParkNortharbour RoadPortsmouth PO6 3TH Please note all telephone numbers and email addresses will remain… Read More »

Hi all it’s Sean, not sure if you seen recently but VW have announced that their sales have increased. I personally feel that this is a direct result of the Get On Board campaign 🙂 Not only are we getting the Frontline name out and about but we are also getting people to think about the iconic vehicle which is the VW Camper Van. If you didn’t know about the Get… Read More »