Category: Blog

Customer experience is at the forefront of business in today’s world and yet it can be a struggle to run a department or a company while trying to answer calls that may well pave the way for new opportunities. Equally, a barrage of calls can actually create more work for...

Some people may argue that in-house customer service is the best way to support customers. But when it comes to the busiest periods of the year - or sudden growth in your customer base - it can be difficult to provide the same reaction time and consistent quality that can...

Working in the funeral service business, your priority is always your customers and supporting them in their hour of need. The best way to do that is to be there for them, and being as hands-on as you can. Customers value your close attention, and as word spreads of your...

As customers of a high-end brand are paying a lot of money for a product or service, they rightly demand to be treated like royalty. According to data from Help Scout, it is 60-70% easier to sell to an existing customer than a new one. As a result, nothing builds...

Calling a funeral service is not an experience anyone looks forward to - it's a time when emotions are running high and the caller is under significant stress. This means that even minor issues and imperfections, which most people would normally overlook, can cause major problems when someone is calling...