4 customer service mistakes to avoid

Great customer service no longer relies solely on products and purchases. The customer experience is what truly matters and it begins from the very first point of contact. When a customer calls, either for advice, to complain, to offer feedback or to ask a question, it's vital that your call...
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How to handle shouting customers

When an angry customer phones your contact centre, there are only two possible outcomes. The customer will either be appeased and calm down, or be frustrated further and potentially drop your business. Angry or upset customers will often shout down the line, bewildering inexperienced customer support staff. By strategically placing...
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Why is personalised customer service important?

The value of quality customer service must never be underestimated. As a customer's main point of contact within a company, it's customer service reps who are responsible for building relationships, converting new customers and keeping old ones. Personalised customer service, which can be loosely defined as treating customers like individuals...
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Where customer service fits into a funeral home business plan

Customer service is one of the core strategic components of a successful funeral home business, and should not be handled lightly. Community outreach and marketing create a brand reputation that will ultimately encourage families to consider your funeral home when the time comes. Here are the important factors of customer...
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Happy call handlers equal happy customers

Have you ever noticed that you can hear whether someone's smiling or not when you're talking to them over the phone? Good customer service is about more than just numbers: it's about people. The productivity of call handlers can't be measured simply by how many customer queries have been resolved,...
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