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Hi it’s Sean from Frontline Telephone Answering Service. Over the next week I will post a single benefit each day to why you should use our telephone answering service. The first benefit of using Frontline Telephone Answering Service is that you will only pay for the work that is done. This is better than the alternative which is paying a member of staff to sit by the phones all day… Read More »

Following the blog that I posted about Hootsuite I have come across TweetDeck. It’s very similar to Hootsuite but you are able to access a wider range of information about your social media accounts. It also updates you with new followers, direct messages and new tweets. To make life easier for people with multiple accounts I would recommend either getting Hootsuite or TweetDeck. Sean Bland, Frontline Telephone Answering Service.

Hi it’s Sean from Frontline Telephone Answering Service just writing a quick blog today about Hootsuite. Hootsuite acts a dashboard where you can tweet and send messages from. It also allows you to respond to messages, as well as schedule when your messages will be displayed on Facebook or Twitter which means you could write all your messages in the morning and Hootsuite will publish them later on in the… Read More »

Hi it’s Sean with Frontline Telephone Answering Service check out the videos from our management meeting. And here is the full video of the rocket launch.

Tuesday’s management meeting was a bit different to the others; although I have only been to one before so don’t take my word for that. The first difference to the last meeting was that we were not in the office. We were also not told the location of the meeting and left guessing where and what we were going to be doing for the day. Even when we arrived in… Read More »

Hi all! It’s Sean with Frontline Telephone answering Service. Sorry I have not blogged for a while. I have been quite busy learning under the wings of Mark our IT manager. He will be away for a month when his baby is born so I will be helping out doing some of his work. As promised I will tell you what happened at the paintballing that I went to last… Read More »

When people think of a telephone answering service or call centre they imagine an operator in front of a screen reading off a script much like a robot. I say robot because they can only do what they have been programmed to do! This is ok if all calls were exactly the same, but unfortunately in life problems do occur which is when you get operators sounding inexperienced because their… Read More »

Hi it’s Sean with Frontline Telephone Answering Service writing today to give you some more words of advice: When recruiting, try not to employ the same type of person that you normally do. By doing this your team will have different strengths which will mean they will be more diverse; so they can take varied roles.

 Hi it’s Sean with Frontline Telephone Answering Service. Thought I would write a blog to tell you what I have been up to over the weekend. It started off with a gym session on the Friday night and Saturday morning to get me ready for Go Ape. I thought it would be best to get the muscles limbered up as I had imagined doing a lot of climbing. I’m… Read More »

Customers talk! Word-of-mouth marketing is one of the most effective ways to persuade customers to use your service. However if customers are talking about the bad service they have received or experience then it can be hard to recover and gain new customers. Sean