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As its almost christmas i thought i would treat you with another video of the puppies. Hope you’re all ready for christmas. Sean

9. Always identify yourself and or company … Answering the phone with a simple hello! or good day! is definitely not enough. The caller should know whom he or she is talking to without having to ask. Isn’t it easier to engage in a friendly conversation when you know whom you are talking to? Don’t you find it frustrating to realize that you have been talking to the wrong person… Read More »

 Hi its Sean from Frontline Telephone Answering Service with your next addition to the basics on answering calls. 8. Always listen attentively …  Most people will usually share more information than is actually necessary. In listening attentively and giving the caller your full attention you will gather much needed information to better serve as well as better connect with the caller. This never fails to impress. Everyone loves to feel… Read More »

  Hi it’s Sean from Frontline Telephone Answering Service with your next installment on the basics on answering calls 7. Always offer to call back or take a message after checking the third time … Rather than keep a caller on the phone for an unnecessary amount of time take their name and number and call them back once you are able to give them the information that they need…. Read More »

Hi it’s Sean from Frontline Telephone Answering Service with your sixth installment in call basics. 6. Always attempt to get the name of the caller and use it as often as you can during the conversation… By simply remembering and using a caller’s name you will establish an in depth and generally a more pleasant relationship with the caller.

Hi everyone! It’s Sean from Frontline Telephone Answering Service. Just thought I would inform you that we have not been effected by this horrible cold weather! If you or someone you know is having problems with the snow getting into work and worried you’ll be losing calls and more importantly MONEY call us at Frontline Telephone Answering Service on 01489 866 630. We are based on the South Coast and… Read More »

Hi its Sean from Frontline Telephone Answering Service with your fifth installment on the basics when answering calls. 5. Always interrupt whatever you are doing prior to answering the telephone … By doing this you can give the caller your full attention. Although multitasking is a good skill it does not sound very good on the phone when you try eating food. Likewise if you are playing on games or… Read More »

Hi its Sean from Frontline Telephone Answering Service with your fourth installment on the basics on answering calls. 4. Remember to remain courteous, polite and professional at all times! – NO MATTER WHAT If a caller is in a bad mood or high rate, you’ll have less chances of changing their mood by getting into an argument with them. To change the callers mood you need to remain courteous, polite… Read More »

 Hi everyone its Sean from Frontline Telephone Answering Service. I thought I would update you on how the puppies are going. Firstly the pups are now walking instead of doing their army crawl. Secondly the pups can open their eyes which means their not bumping into things as much. Thirdly the pups have started to eat proper food which is a very messy process!! As I did not update you last… Read More »

Hi it’s Sean from Frontline Telephone Answering Service here with your third installment: 3.Smile when you Answer the phone When you smile you send signals to your brain saying that you are in a pleasant and happy mood. Even it is not true because you smile your subconsciously telling yourself that your happy and your brain will accept it. This in turn affects the manner in which you answer calls… Read More »