Blog

At Frontline we provide medium and large-sized business with customer service and call handling support. Our specialist teams are highly trained in everything to do with your business, ensuring that there is brand consistency no matter who your customers and prospects are talking to (our teams or your in-house customer service teams). Why should your business choose to work with Frontline? Our teams are available to work on behalf of… Read More »

If you are running a business that relies heavily on its interaction with customers you may be looking at ways in which you can increase your bandwidth and provide your customers with a different way to interact with your company. Building brand recognition and improving brand reputation is difficult, but by providing live chat, and integrating AI chatbots into your approach, you could cover a few more customer bases. Provide… Read More »

Conflict is inevitable for every company, no matter how well it performs. There will always be customers that have a query to make, a complaint to put in, or an angry tone when they contact your customer service team. Understanding call escalation and learning ways in which you can resolve a situation in a calm, ordered fashion, is a vital component to delivering consistently excellent customer service. With the right… Read More »

Ensuring that your customers are happy at all times is tough work. As a company scales it can be difficult to maintain a high level of standard and consistency, especially if you take high volumes of orders over the telephone or online. An order taking service can help you streamline your operations, making it much more effective and profitable as a result. The Frontline order taking service provides your company… Read More »

The customer is always king, and for any business to survive it is important that a loyal customer base is developed over time. The most cost effective marketing that any company can do is free, and involves recommendation by current customers to potential customers through word of mouth or posting on social media. Brand recognition is vital, but what can you do to ensure your customers are satisfied enough to… Read More »

As businesses grow there comes with it a range of potential pitfalls and complications that need to be navigated carefully. One area in which a large and growing business requires assistance at times is with its customer service team. Running a core customer service team is a vital part of any business, but at times it can be overwhelming and when capacity is reached and a team is overstretched, a… Read More »

Technology develops in much faster ways than every before. Staying on brand across multiple channels and platforms is becoming harder and harder for companies, and it is important to maintain that honest communication with your customers to ensure brand integrity. At Frontline we offers services that support multichannel retailers. Our team understands how to keep up-to-date with the latest trends and how to ensure you are interacting with the right… Read More »

If your business is reliant on customers purchasing a product either directly over the phone with your customer service team, or through a secure page on your e-commerce website, it can be difficult to achieve success. There are many pitfalls to understand and to navigate around, and the Frontline team not only understands how to do so, but we also know how to invigorate the entire process to enhance your… Read More »

Charitable organisations are always working within tough situations and environments, at home and abroad. Depending on the type of work that a charity undertakes it could be receiving calls of a sensitive nature from distressed callers, or calls from emergency or disaster zones. At Frontline we have developed a highly trained team of call operatives who understand how best to deal with calls involving the charity sector. We can offer… Read More »

Within certain sectors it is never acceptable for a caller to have to wait for a call to be answered. It could be that a vulnerable person is calling from a dangerous situation, or is in need of an understanding ear. Where 24-hour support is required to assist communities in need of support, a listening ear service is a vital component of that assistance. Frontline offers our Listening Ear service… Read More »