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Hi it’s Sean from Frontline Telephone Answering Service with your second installment in the basics for answering calls.  2. Be prepared, always have a pen and paper by your side!  This is not only useful for when you take messages. You can take important notes that the caller unconsciously volunteers, this will help in fully understanding what the caller wants and resolving difficult calls.

Hi its Sean from Frontline Telephone Answering Service. I thought I would do another series of blogs, this time the blogs will be based around the basics to answering a calls. 1. Don’t rush when you talk and remember to be enthusiastic! Have you been in a situation where you have called a company and you’re not sure who you are talking to or what department they are in? The… Read More »

Hi it’s Sean from Frontline Telephone Answering Service. I’ll be talking today about why using our answering service will keep your customers happy and increase your sales. With media such as sales literature, web sites or advertising on T.V & Radio businesses are encouraging sales around the clock. Which is good in one sense, but what happens when your customer calls to buy your product or use your services and… Read More »

Hi it’s Sean from Frontline Telephone Answering Service. Just thought I would share my thoughts on a article I have seen online. The article talks about a person in the Netherland setting up a line that goes to a message machine. People will call this line to leave prayers with God. The caller will hear the following before being able to leave a message “Hi, you are speaking to God…. Read More »

Hi all its Sean From Frontline Telephone Answering Service i just thought i would do a quick blog updating you from the weigh in with the pups. John which was the first pup now weighs 1lb 4oz Patch weighs 1lb 5oz Baby Ted weighs 1lb 5oz Leroy weighs 1lb 4oz Lisa weighs 1lb 9oz!! Alison weighs 1lb 5oz Lucy weighs 1lb 7oz and Finally Fred the last to come is… Read More »

Hi it’s Sean from Frontline Telephone Answering Service. I thought that I would talk about the tools that I have used to help with Social Media Marketing. The first tool that I use is TweetDeck. TweetDeck allows users to manage their social media accounts from one place. Also if you have more than one Twitter account you can manage them both at the same time. One of the best things… Read More »

Hi it’s Sean from Frontline Telephone Answering Service. I just thought I would give you an update on the pups. They are now a week old and look very big and healthy. We have now had to put 2 beds together because the pups are becoming more adventurous and trying to climb off the bed. Also in a matter of days the pups will be able to open their eyes… Read More »

Hi it’s Sean from Frontline Telephone Answering Service. Just thought I would share this video with you that I found about Ford’s social media strategy. It’s a very clever strategy and I would be interested to see what you think. Scott Monty, Ford from Michael A. Stelzner on Vimeo.

Hi it’s Sean from Frontline Telephone Answering Service. I just thought I would tell you all that my dog Bella has given birth to 8 of the cutest puppies you will ever see! She fell into labour on Monday morning giving birth to the first puppy at around 11.30 which my brother named John although John is actually a girl! It was a very long day the last two pups… Read More »

Hi it’s Sean from Frontline Telephone Answering Service. Today I thought I would tell you about this horrendous article that I have read. In the article it recommends that doctors should have an automated answering machine. Unfortunately I could not comment on the article or else I would have advised readers that this is the worst solution. This is because people will not bother calling their doctors out of hours… Read More »