Category: Blog

If you run your own veterinary practice, you may find that a live answering and call handling service is extremely beneficial to your efficiency and client retention. In fact, an outsourced customer services team could be the answer to your prayers. Personal, compassionate response, 24/7/365 A live call handling service...

For many people, getting a high level of customer service is essential when buying a product or service. Whilst customers want to benefit from low prices, they are generally willing to pay higher fees to ensure they receive exceptional customer care. With many companies able to build a reputation on...

There is no doubt that outsourcing your telephone answering service to a call handling company can bring many benefits to your business. Not only does it free your staff up to be working on other projects and save your business valuable time, but it also allows you to have the...

If you work for a housing association, you will understand how important it is to provide your customers with a high quality of customer service for all their requirements. From maintenance issues to advice regarding benefits your tenants are entitled to and support with legal obligations, a customer service team...

In any modern business that deals with emotional or empathetic situations, communication is an incredibly important tool. From emergency phone lines through to funeral call handling, ensuring you're getting the correct information the first time and with compassion saves callers more uncomfortable conversations or upsetting situations. That's why when working...

For many customer-facing businesses, there isn't enough time in the day to answer all the customer support queries you receive, let alone have the time to train and implement new systems into your already packed schedule. When you're on the front end of support calls, especially when you work within...