Heavy snowfall has disrupted commuters nationwide, shut about 2,000 schools and caused traffic chaos in many parts of the UK. So what if your staff can’t get into work? Do you have a plan for when things go wrong? Disaster recovery is the process of restoring operations critical to the resumption of your business. One of the main factors this includes is communications, both incoming and outgoing calls. Frontline Telephone… Read More »

We hired someone to handle SEO for our company. That person agreed to generate more traffic to our site, and build back links for us. The “expert” we hired went about generating traffic through spamming various blogs. One of these blogs was the hpHosts blog, at The admin of that blog contacted our company to let us know the person we’d hired was spamming. A staff member at our… Read More »

Tip 3! Get a Smile in your voice – a smile is contagious. You can really tell when someone is smiling ask they speak. This is something that gets lost in large and anonymous call centres or organisations and something we insist on at Frontline Telephone Answering service. How do you instigate the smile? Keep your team happy and motivated or just simply ask them to try, once they experience… Read More »

Tip 2! 2. If you require a lot of details from the caller manage their expectations, and tell them! There is nothing worse than being confronted by a call handler and a script. Worst of all is when they take you through what seems like a never ending string of questions “Name, number, address, email, favourite colour, last meal you ate, favourite dance move….” The fear in the mind’s of… Read More »