Tuesday’s management meeting was a bit different to the others; although I have only been to one before so don’t take my word for that. The first difference to the last meeting was that we were not in the office. We were also not told the location of the meeting and left guessing where and what we were going to be doing for the day. Even when we arrived in… Read More »
Hi all! It’s Sean with Frontline Telephone answering Service. Sorry I have not blogged for a while. I have been quite busy learning under the wings of Mark our IT manager. He will be away for a month when his baby is born so I will be helping out doing some of his work. As promised I will tell you what happened at the paintballing that I went to last… Read More »
When people think of a telephone answering service or call centre they imagine an operator in front of a screen reading off a script much like a robot. I say robot because they can only do what they have been programmed to do! This is ok if all calls were exactly the same, but unfortunately in life problems do occur which is when you get operators sounding inexperienced because their… Read More »
Hi it’s Sean with Frontline Telephone Answering Service writing today to give you some more words of advice: When recruiting, try not to employ the same type of person that you normally do. By doing this your team will have different strengths which will mean they will be more diverse; so they can take varied roles.
Hi it’s Sean with Frontline Telephone Answering Service. Thought I would write a blog to tell you what I have been up to over the weekend. It started off with a gym session on the Friday night and Saturday morning to get me ready for Go Ape. I thought it would be best to get the muscles limbered up as I had imagined doing a lot of climbing. I’m… Read More »
Customers talk! Word-of-mouth marketing is one of the most effective ways to persuade customers to use your service. However if customers are talking about the bad service they have received or experience then it can be hard to recover and gain new customers. Sean
Hi it’s Sean from Frontline Telephone Answering Service. As its Friday I thought I would do something different so here are some random facts that i have found for your amusement. Hope you enjoy! The king of hearts is the only king without a moustache. There are twice as many kangaroos in Australia as there are people. The kangaroo population is estimated at about 40 million. Stressed is Desserts spelled… Read More »
Hi it’s Sean again just writing to say that from Friday 30th July Frontline Telephone Answering Service has selected and employed 5 new members of staff. One of the new members of staff were so eager to start, that he decided to come in today and start his training early! The other new recruits will be in later on in the week once our trainee manager has booked them in… Read More »