Category: Blog

It’s a well-known fact that retaining customers is far more cost-effective than working to attract new customers. Long standing customers tend to spend more money, and in the best cases become advocates for your business, helping to attract more customers. In this way, excellent service means you're far more likely...

When working as part of a telephone answering service, especially in an area such as funeral call handling, it's certain that many callers will be in an emotional state. They may also not be sure which course of action to take, and how they should proceed with certain tasks or...

In some cases, businesses can provide customer service during business hours without any negative consequences. If customers need to make a query regarding a product, for example, a customer helpline with limited hours will not necessary harm their business. For some organisations, however, it’s vital to have a customer support...

If you have a business that receives many sensitive phone calls (like a funeral service provider for example) and your customer base is growing, you might have dismissed the option of employing a telephone answering service for fear that calls will not be fielded with appropriate care and understanding. It...

In today’s increasingly competitive environment, one way businesses are trying to gain an advantage over their rivals is by providing customers with the highest levels of customer service. According to Forrester research, 95% of leaders say that providing good customer service is a top strategic priority. It can be complex...

Receiving a phonetical from someone who's upset, irate or angry isn't an easy task, no matter how experienced you are in call handling. You're answering the call as part of your job and don't expect to be spoken to rudely, as it is likely you personally are nothing to do...