Category: Blog

In every line of business, people will often refer to truisms to help explain how conversations should be conducted. A couple of the most common are: 'You're only as good as your last encounter with that customer' and 'Always treat others as you want to be treated'. In fact, these...

When a business chooses to outsource its customer service department to an external call handling centre, the number one concern is likely to be the level of customer care that is delivered. Not handling customer calls in house can raise concerns about the language that will be used when conversing...

We're all now well aware of the importance of body language. The way that we stand, how we move and the expressions on our faces can all have a huge impact on the way that we are perceived. Crossing your arms can be seen as closed off and unfriendly, while...

For clients and consumers, customer service is key when it comes to choosing who to do business with. Often, people are willing to pay a higher price for products and services if they receive good quality customer care. Instead of losing business due to poor or haphazard customer service, companies...

Any business taking in-bound calls must provide a professional and courteous service. When it comes to the care industry, however, it’s important that callers are met with a sympathetic voice. Funeral call handling, for example, generally involves speaking to people whilst they are going through an extremely difficult time in...