Why professional customer care is so important

Building successful relationships is key to continued success, and every time a customer gets in touch with your business you have an opportunity to build on that relationship. Here are some of our top tips for making the most of your customer care. Professionalism For many of the services we...
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Why you want more customer support calls

Traditional thinking has been to make sure that you have as much information as possible available for your customers to find easily, without needing to speak to an actual member of staff. This has led to the creation of long FAQs or searchable knowledge bases to help customers find what...
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Benefits of outsourcing first line IT support

What are you best at? It is a question which many businesses could benefit from posing to themselves. As we know, time is money, so deciding how your workforce spends its time is one of the most important pieces of strategising you will do as a manager. Part of ensuring...
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What makes excellent customer service?

When you outsource your customer service, you want to have peace of mind that the agents speaking to your customers are delivering the highest levels of service possible. At Front Line, we’ve been providing outsourced customer service solutions to a range of businesses for almost 20 years, 365 days of...
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