4 ways to get the most from your outsourced customer service

So you've contracted out your contact centre functions or first line IT support to an outsourced customer service provider, and you are already starting to see the service and cost efficiency benefits. But how do you ensure that you get the most from the new arrangement? 1. Build a relationship...
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4 ways to demonstrate empathy and compassion over the phone

Having compassion is so important when funeral call handling; you want to make the process of arranging a funeral as painless as possible for your customer, and therefore need to show them that you genuinely care about their loss. Nevertheless, after growing accustomed to dealing with a number of grieving...
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How to revolutionise your customer care

Consistently delivering excellent customer service is a goal all ambitious and successful businesses aim for. Without customers, there's no business and with customers having opportunities to amplify positive and negative experiences across social media, there's never been a more critical time to invest in customer care. There are many benefits...
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Are you missing out on orders?

As a business, orders are the one thing that keeps your business going, so why is getting this right not a priority? Many businesses fail on getting orders, simply because their order taking service is not up to scratch. It may be that your customer service advisors don’t have sufficient...
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