Blog

We understand how to implement a call centre strategy that works in any specific industry or situation, and over the years the Frontline team has helped maximise the potential of customer service and sales teams for many of our customers. One of the biggest complaints that we see is that of customers becoming impatient when waiting for a call to be answered and there are always options open to you,… Read More »

The customer is King, and the job of your customer service team is to maximise the potential for every single customer interaction. With support from a professional contact centre team such as the Frontline team, you can help to improve standards and processes across the board, improving customer satisfaction and profits in the process. When working with Frontline we can put in place measures that ensure your customers are looked… Read More »

Soft skills are an important part to the make-up of a good call centre operative, and at Frontline we are consistently looking at ways in which we can improve our staff, providing them with all of the training they need to be the best customer service operative or sales agent to help your business reach its potential. There are several soft skills that are important for any good call centre… Read More »

Customer interaction for companies within any industry can be frantic, intense, and with no let-up. Ensuring that you are taking stock of the processes you have in place inside your company to deal with customer interactions is vital, as it is the only way to analyse performance and to ensure that your customers are receiving the best possible standards on a consistent basis. One area of customer service that is… Read More »

Great customer service is important to your company as it is a sure-fire way to grow genuine relationships and retain your core customers and a way to boost your brand reputation and attract new customers through a delivery of high standards. At Frontline we have built a team of contact centre operatives with the key qualities to thrive as customer service agents. What is it that we believe makes a… Read More »

Customer service is a part of your business that should never be overlooked. If your customers are happy, they are more likely to continue returning to you to purchase your products and services, they are also more likely to recommend you to others and leave positive online reviews. On the flip side, an unhappy customer can cause all sorts of problems for your brand. With that in mind it is… Read More »

Poor customer service can have a massive impact on your company in a negative sense. If your customer service team delivers a poor service to your customers it can damage your brand, lose you customers, and prevent positive word of mouth from helping you entice new customers. If you are a customer receiving poor customer service, there are a few things you can do to help improve the situation. If… Read More »

At Frontline we provide the tools and the framework from which our contact centre professionals can work. We believe that the best approach is to continuously improve our employees, providing training, guidance and support at all stages to ensure that our teams deliver the highest standard of service to your customers, on a consistent basis. The idea of our service is that we can provide our clients with additional support… Read More »

At Frontline we understand the importance of providing specialist assistance to our customers. Many of our clients utilise our contact centre teams to allow them to have complete peace of mind during their official out of hours. Our contact centre packages include a capacity to take on your out of hours provision, with 24/7 phone lines that are open 7-days-a-week. We will become a complete extension of your daytime operation,… Read More »

No matter what type of business you run it is important to maintain high levels of customer satisfaction at all times. Your customers are the lifeblood of your company, and if they begin to be unhappy with the service they are receiving from you they will look elsewhere for your products and services. One area of importance is how the customer orders from you. You want to ensure that the… Read More »