If you can learn to communicate better with your customers and have a level of consistency throughout your team that demonstrates how you wish to be viewed as a brand, you can improve customer satisfaction levels and grow your profits as a result. The first thing to improve is the all important first impression. It only takes a few seconds for a customer or potential customer to make a judgment… Read More »

When it comes to developing relationships with customers and reaching a point where they are happy to sign on the dotted line and commit to purchasing your goods or services there are a few different hoops you have to jump through. Whether you are cold calling prospective customers or taking inbound calls from customers, you will encounter various personality types and objections to overcome. With the assistance of an experienced… Read More »

In order to create a solid foundation of loyal and returning customers you have to have the ability within your team to build an honest and trusting relationship from the very first conversation with a potential customer. Building rapport is a vital component of any process of communication, and even more so when considering the sales process for a business. With a great relationship built you are more likely to… Read More »

Overcoming objections is a key skill that the top sales operatives have in abundance. At Frontline we have a team of experienced call centre staff that can become a fantastic addition to your operation, helping you overcome sales objections and increasing your customer conversions. Here, we take a look at some of the top sales objections that you are likely to face, and how best to overcome them. “I do… Read More »

At Frontline we understand how important it is to engage with your customers in a way that maintains a high level of customer satisfaction at all times. Sometimes your customers will wish to put in a complaint or issue a query, and it is at these moments that our highly trained teams understand how to de-escalate a call, or go through a proper call escalation process that resolves an issue… Read More »

Once you have set up a clear system of ordering taking from the company end, a process that our team can be of assistance with as you see fit, it is important to provide your customers with flexibility of choice when making an order or seeking out information. At Frontline our team of call centre operatives can be utilised to help manage this process, to take specific orders and pass… Read More »

Twenty Years of Co-operation, Excellence, Trust and Loyalty Frontline began its journey in 1999, at a time when call centres were just beginning their rise. The original Frontline Telephone Answering Service opened in a tiny office in Warsash, later moving to Whiteley and then becoming Frontline Communications Group, settling in a prime location in Cosham. Starting with just two clients, Frontline now proudly partners with over 150 companies from multiple… Read More »

At Frontline we understand how important it is for your company to set up a process of order taking that is not only comfortable, clear, and secure for your customers, but one that is perfect for your employees. With our support you can implement a clear order taking process that fits the bill, ensuring that your customers are spoken to with courtesy and efficiency from the very first call. Our… Read More »

The Frontline team has plenty of experience in assisting companies working within many different sectors. When it comes to the not-for-profit and charity sector, we have the ability to work as the first point of contact for many individuals looking to make a donation to a certain charity. There is a lot of responsibility when working with clients in this field and we have the flexibility of approach and the… Read More »

Large businesses require many different facets to be running to capacity at any given time in order to be successful. At Frontline we understand that at times a large business needs that little bit of extra assistance to get by, when the current in-house team is struggling to deal with customer calls and queries. If your business continues to grow and you are seeing customer satisfaction levels drop slightly due… Read More »