Frontline Communications Group based in Cosham in Portsmouth has launched a search for 20 new call handlers after winning a contract from an Irish company which specialises in providing reactive maintenance to the property sector. Frontline which provides outsourced customer services to companies and institutions all over the World, faced stiff competition from a number of companies in Europe in their bid for the contract. David Jones, Frontline’s managing director… Read More »

Christmas is a time to share with family and friends. Since 1999 Frontline has provided critical support to our clients; supporting their customers 24 hours a day – this includes Christmas day. This year our work family, those professional and committed Frontliners, will be manning the phones, monitoring the emails and responding to your customers via web chat so you can have a break. I’m ever so proud of my… Read More »

It takes something special for a client to reach out and say thank you for a job well done. Peter, from Funeral Partners, was so impressed with a rather challenging call and the way Jake handled it that he thought he’d come and show his gratitude in the form of a bottle of wine and a voucher. “We’re all very proud of the service and people here at Frontline provide… Read More »

At Frontline we understand the importance of providing specialist assistance to our customers. Many of our clients utilise our contact centre teams to allow them to have complete peace of mind during their official out of hours. Our contact centre packages include a capacity to take on your out of hours provision, with 24/7 phone lines that are open 7-days-a-week. We will become a complete extension of your daytime operation,… Read More »

No matter what type of business you run it is important to maintain high levels of customer satisfaction at all times. Your customers are the lifeblood of your company, and if they begin to be unhappy with the service they are receiving from you they will look elsewhere for your products and services. One area of importance is how the customer orders from you. You want to ensure that the… Read More »

There are so many advantages to hiring a professional contact centre to support your business, and at Frontline we have experience in a wide variety of services that could assist you in reaching your potential. No matter what industry you are working in we have the know-how to help you build greater customer relationships, improve the standard of service you offer, and build greater levels of customer satisfaction. We can:… Read More »

Frontline offers a service that helps you to bridge the gap to your customers no matter where in the world they are located, or what language they speak. It is important to be able to connect with your customers in their own language, and that is why we have a multilingual call centre service to assist our clients in any way they see fit. It doesn’t matter what type of… Read More »

Twenty Years of Co-operation, Excellence, Trust and Loyalty Frontline began its journey in 1999, at a time when call centres were just beginning their rise. The original Frontline Telephone Answering Service opened in a tiny office in Warsash, later moving to Whiteley and then becoming Frontline Communications Group, settling in a prime location in Cosham. Starting with just two clients, Frontline now proudly partners with over 150 companies from multiple… Read More »

At Frontline we provide medium and large-sized business with customer service and call handling support. Our specialist teams are highly trained in everything to do with your business, ensuring that there is brand consistency no matter who your customers and prospects are talking to (our teams or your in-house customer service teams). Why should your business choose to work with Frontline? Our teams are available to work on behalf of… Read More »

Good customer service is a key element to any contact centre, and your staff play a key role in ensuring that customers receive a good impression of your company. They are often the first and only contact with the company, so it’s vital customers have a positive experience. Here are a few ways to help improve the efficiency of your staff and deliver the best customer experience possible. 1) Provide… Read More »