Blog

At Frontline we understand the importance of providing specialist assistance to our customers. Many of our clients utilise our contact centre teams to allow them to have complete peace of mind during their official out of hours. Our contact centre packages include a capacity to take on your out of hours provision, with 24/7 phone lines that are open 7-days-a-week. We will become a complete extension of your daytime operation,… Read More »

No matter what type of business you run it is important to maintain high levels of customer satisfaction at all times. Your customers are the lifeblood of your company, and if they begin to be unhappy with the service they are receiving from you they will look elsewhere for your products and services. One area of importance is how the customer orders from you. You want to ensure that the… Read More »

There are so many advantages to hiring a professional contact centre to support your business, and at Frontline we have experience in a wide variety of services that could assist you in reaching your potential. No matter what industry you are working in we have the know-how to help you build greater customer relationships, improve the standard of service you offer, and build greater levels of customer satisfaction. We can:… Read More »

Frontline offers a service that helps you to bridge the gap to your customers no matter where in the world they are located, or what language they speak. It is important to be able to connect with your customers in their own language, and that is why we have a multilingual call centre service to assist our clients in any way they see fit. It doesn’t matter what type of… Read More »

Twenty Years of Co-operation, Excellence, Trust and Loyalty Frontline began its journey in 1999, at a time when call centres were just beginning their rise. The original Frontline Telephone Answering Service opened in a tiny office in Warsash, later moving to Whiteley and then becoming Frontline Communications Group, settling in a prime location in Cosham. Starting with just two clients, Frontline now proudly partners with over 150 companies from multiple… Read More »

At Frontline we provide medium and large-sized business with customer service and call handling support. Our specialist teams are highly trained in everything to do with your business, ensuring that there is brand consistency no matter who your customers and prospects are talking to (our teams or your in-house customer service teams). Why should your business choose to work with Frontline? Our teams are available to work on behalf of… Read More »

Good customer service is a key element to any contact centre, and your staff play a key role in ensuring that customers receive a good impression of your company. They are often the first and only contact with the company, so it’s vital customers have a positive experience. Here are a few ways to help improve the efficiency of your staff and deliver the best customer experience possible. 1) Provide… Read More »

When you run an online business it’s tempting to keep it all in one place. That means that all services are run digitally, including customer contact. However, being an online business can put you at a disadvantage if you aren’t able to communicate efficiently or effectively with your customers. With that in mind, here are four reasons why your online business needs a call centre. 1. Human interaction When you… Read More »

Whether an accurate reputation or not, call centres are known for their high turnover of staff. It’s true that working in a call centre requires a specific set of skills and personality traits that perhaps not everybody possesses, but a high turnover of employees can mean more money is spent on training and recruitment. Is there a way to retain new employees, while simultaneously improving the service given by your… Read More »

In the digital age, many people may assume customer phone calls and call centres are outdated. But actually, phone calls are one of the best ways to deliver customer service, and most customers prefer it. Phone calls offer something that fancy websites, and elaborate emails simply don’t. Here are just three reasons why phone calls are still considered a top way to get your customer service perfect. 1. People trust… Read More »