News Archives - Page 3 of 7

Delivering out of hours customer support

Although your business may operate during standard working hours, customers expect to be able to contact you at any time. With modern communication methods providing multi-channel customer support, it’s important for companies to provide a round-the-clock support service. Enabling customers to contact you at any time ensures that they can...

News

Frontline’s Rucksack Appeal

Hi Guys, The next fundraiser will be for the Portsmouth Rucksack appeal. The charity has been running locally for 4 years and roughly 10,000 rucksacks were donated last year. These are then distributed to local Charities, Churches, and other homeless organisations who in turn distribute them to the homeless in...

News

The Great Frontline Bake Off

This year to raise money for the Macmillan Coffee Morning myself, Dorothy and Emma organised Frontline's first ever bake off challenge. Being the food connoisseur that Dorothy is, she was eager to help judge the food :) We had an assortment of food produced by all departments of the business...

Blog News

How new data protection laws impact call handling

Anyone considering outsourced customer service could well be unaware of one big change that is sure to shake up the way information gathering is carried out. In May 2018, businesses will find themselves subject to more stringent and far-reaching laws on the ways they gather personal information as the EU...

Blog News

Seasonal Hiring

Your customers have expectations of your business. They expect to connect with a real person, first time, and get resolution to all their enquiries and issues. Queues and automated responses will frustrate them and reflect poorly on you. Achieving customer satisfaction year round is no easy task, especially for seasonal...

Blog News

Enjoy the Holidays this Year – We Will Handle the Calls

WE CAN HELP You work hard during the year, managing customer calls and expectations 24 hours a day. People call you all the time, and just when you seem to have everything sorted out, you receive another ring. Another question. Another request. Another issue. Customer calls can catch and distract...

Category: News