News

What a day… well, in fact, being a 24/7/365 ‘kinda’ business we opted for a Jeans for Genes weekend! The folks at the office went to town. Most notably Vuyo and Sean they launched their fledgling business and ‘Stamper’s treats’ opened for business on Friday. Serving the finest in baked goods, healthy treats and crisps the guys raised a significant amount for the charity. The ‘tuck shop is still open… Read More »

  Those of you who know and work with Frontline will undoubtedly know Sean. He has been with the business for 8 years and has worked his way from part time operator to IT manager. Today we are celebrating his achieving an ITIL award. Sean Bland, Frontl ITIL (IT Infrastructure Library) is the worldwide de-facto-standard for IT service management. The qualification takes overview of the service Lifecycle, beginning with the… Read More »

With nearly 30 years’ experience working at Frontline between them our announcement today should not come as a surprise: we are truly thrilled to announce the promotion of Nikki Blogg and Andrea Shotter. Together they will be leading the operating team to ensure that we nurture happy operators, happy customers and most importantly happy clients. Andrea will be assuming the role of Centre Manger. Andrea has consistently demonstrated her commitment… Read More »

  Working as a Customer Services agent is a tough role. You’re often confronted with challenging situations, problems and issues – and you’ve got to listen, adapt your style, problem solve and resolve the issue whilst providing an exceptional customer experience. So, from time to time, it’s worth consoling yourself with the words of some of the greats;   “Do what you do so well that they will want to… Read More »

Hi all, Sean here with an overdue update! Just over a year ago we moved from Whiteley to Cosham which if you ask everyone involved was very eventful!   Since our move we have settled into the building and started to make it our own from painting the server room blue to putting signs up inside and outside of the office!     The initial move and setup of the… Read More »

After many months of globetrotting, our Frontline bus finally settled at it final furthest location. At a whopping 10,553 miles from home, the team from Vysionics took the bus all the way to Melbourne, Australia. The winners decided to donate the £788.48 prize to the amazing Phyllis Tuckwell Hospice which cares for terminally ill people and their families. Thank you to all the ‘bus drivers’ and participants for all the great photos!   All the photos,… Read More »

At Frontline, our commitment to constant improvement is what keeps us at the forefront of our industry. With the proliferation of cloud-based services, mobile devices, and ecommerce; more and more customers today encounter frustrating tech issues that demand rapid resolution. Yet despite the growing need (and because outsourcing has become so common in the tech community today) there are still relatively few IT customer service providers based in the UK. So… Read More »

Portsmouth, Hampshire – 14 April 2014 – Frontline today is proud to announce a major expansion of its industry-leading customer service offerings. Our skilled operators are now connecting with customers through a diversity of top social media sites, making our 24/7 support easier to access than ever before. Frontline is a third-party customer service provider that gives businesses the resources and expertise they require to meet customer needs on a… Read More »

  We’re moving Frontline is expanding and moving to new offices.  It gives me great pleasure to announce that Frontline is expanding and moving to more spacious and modern business premises located on the outskirts of Portsmouth. The new offices will offer our customers enhanced services and additional resources. From 15th January 2013 our new office address will be:1 Acorn Business ParkNortharbour RoadPortsmouth PO6 3TH Please note all telephone numbers and email addresses will remain… Read More »

With the Campervans on their way to you, you may be wondering how do I put this thing together? To answer that question we spared no expense in making an informative video with…. Sound Affects! Don’t forget to send your photos to getonboard@wearefrontline.co.uk and we’ll share it with everyone. You can also view the entries at wearefrontline.co.uk/getonboard