On the 1st of October we launched our new brand and website. We’re very proud of our new look, we hope you like it too. In fact we’re so pleased with our new design that we wanted to share it with EVERYONE, EVERYWHERE. As part of our quarterly theme we decided to do this; to launch our new brand in style and do something a little different. 100s of these… Read More »

We are very sad to announce that one of our much loved and exceptional members of staff is leaving. Katie Underhill joined the Frontline team in 2009, at the tender age of eighteen. With typical drive and determination Katie managed to juggle both her work and her study, completing her Law degree at Southampton University whilst still working at Frontline. Heart felt thanks from David and Trish Katie also represents… Read More »

Christmas is here! So why not take full advantage of our new Christmas cover price plans? Including No setup fees, No Service Charge and No Contracts! Helping you beat the competition over the festive period. Here at Frontline Telephone Answering Service we pride ourselves in our ability to offer our customers an exceptional telephone answering service that is not only value for money but offers our customers a professional first… Read More »

Just a quick note to let everyone know we have released a Christmas Telephone Answering promotion on our website. You can the find out the details of the promotion by calling us or have a quick look on our Christmas holiday call centre service promotion

Over the summer months Frontline have undergone massive changes in an effort to increase our diversity and performance. During the recent economic downturn, we thought it would be an ideal time to invest and improve the service we currently offer to our customers, along with the everyday working life of our staff. The problem with being a well established company, with over 10 years experience, is that technology is always… Read More »

 When we at Frontline Telephone Answering take orders on behalf of our customers, data security has always been one of our top concerns. We have always trained our staff on all aspects of credit card security and with the growing problems with credit card fraud and identity theft, this has become even more important to our customers. The major credit card companies have developed a security standard to help… Read More »

 In a continuing effort to fulfill our staffs’ potential, we are starting to provide NVQ qualifications for all our staff. We are lucky enough to have our own Training Department and the staff work hard to ensure that our Managers, Shift Leaders and Customer Service staff receive ongoing ‘in house’ training as well as being sponsored to take nationally recognised qualifications. As Training Manager I feel it is… Read More »

 Here at Frontline we like to reward out staff for the great work they do. We offer a range of Incentive Schemes to not only thank our staff but also to help keep the quality of out services up to the standard we require.   At present we have 3 main schemes in place.   The Weekly Incentive Scheme   The weekly incentive scheme works on a ring time… Read More »

Let’s celebrate! Frontline Telephone Answering Service is pleased to announce our recognition by Investors in People. Over 30,000 UK organisations are recognised as Investors in People and we are now proud to be one of them! The framework laid out by Investors in People is designed to help us improve the way we work through our staff. Using the proven indicators used to judge each of their companies we were pleased… Read More »

Frontlines leadership graduates celebrates ILM training success with a night of fine dining at Hooks Nook and Cranny Restaurant    We are proud to announce the success of all our team leaders that took part in this years ILM course in Leadership and Management. To celebrate we treated the group to a night of fine dining at Hooks, Nook and Cranny Restaurant were the team were presented their certificates by… Read More »