Over the summer months Frontline have undergone massive changes in an effort to increase our diversity and performance. During the recent economic downturn, we thought it would be an ideal time to invest and improve the service we currently offer to our customers, along with the everyday working life of our staff. The problem with being a well established company, with over 10 years experience, is that technology is always… Read More »

 When we at Frontline Telephone Answering take orders on behalf of our customers, data security has always been one of our top concerns. We have always trained our staff on all aspects of credit card security and with the growing problems with credit card fraud and identity theft, this has become even more important to our customers. The major credit card companies have developed a security standard to help… Read More »

 In a continuing effort to fulfill our staffs’ potential, we are starting to provide NVQ qualifications for all our staff. We are lucky enough to have our own Training Department and the staff work hard to ensure that our Managers, Shift Leaders and Customer Service staff receive ongoing ‘in house’ training as well as being sponsored to take nationally recognised qualifications. As Training Manager I feel it is… Read More »

 Here at Frontline we like to reward out staff for the great work they do. We offer a range of Incentive Schemes to not only thank our staff but also to help keep the quality of out services up to the standard we require.   At present we have 3 main schemes in place.   The Weekly Incentive Scheme   The weekly incentive scheme works on a ring time… Read More »

Let’s celebrate! Frontline Telephone Answering Service is pleased to announce our recognition by Investors in People. Over 30,000 UK organisations are recognised as Investors in People and we are now proud to be one of them! The framework laid out by Investors in People is designed to help us improve the way we work through our staff. Using the proven indicators used to judge each of their companies we were pleased… Read More »

Frontlines leadership graduates celebrates ILM training success with a night of fine dining at Hooks Nook and Cranny Restaurant    We are proud to announce the success of all our team leaders that took part in this years ILM course in Leadership and Management. To celebrate we treated the group to a night of fine dining at Hooks, Nook and Cranny Restaurant were the team were presented their certificates by… Read More »