Great customer service is important to your company as it is a sure-fire way to grow genuine relationships and retain your core customers and a way to boost your brand reputation and attract new customers through a delivery of high standards. At Frontline we have built a team of contact centre operatives with the key qualities to thrive as customer service agents. What is it that we believe makes a… Read More »

Poor customer service can have a massive impact on your company in a negative sense. If your customer service team delivers a poor service to your customers it can damage your brand, lose you customers, and prevent positive word of mouth from helping you entice new customers. If you are a customer receiving poor customer service, there are a few things you can do to help improve the situation. If… Read More »

At Frontline we provide the tools and the framework from which our contact centre professionals can work. We believe that the best approach is to continuously improve our employees, providing training, guidance and support at all stages to ensure that our teams deliver the highest standard of service to your customers, on a consistent basis. The idea of our service is that we can provide our clients with additional support… Read More »

At Frontline we understand the importance of providing specialist assistance to our customers. Many of our clients utilise our contact centre teams to allow them to have complete peace of mind during their official out of hours. Our contact centre packages include a capacity to take on your out of hours provision, with 24/7 phone lines that are open 7-days-a-week. We will become a complete extension of your daytime operation,… Read More »

No matter what type of business you run it is important to maintain high levels of customer satisfaction at all times. Your customers are the lifeblood of your company, and if they begin to be unhappy with the service they are receiving from you they will look elsewhere for your products and services. One area of importance is how the customer orders from you. You want to ensure that the… Read More »

There are so many advantages to hiring a professional contact centre to support your business, and at Frontline we have experience in a wide variety of services that could assist you in reaching your potential. No matter what industry you are working in we have the know-how to help you build greater customer relationships, improve the standard of service you offer, and build greater levels of customer satisfaction. We can:… Read More »

Frontline offers a service that helps you to bridge the gap to your customers no matter where in the world they are located, or what language they speak. It is important to be able to connect with your customers in their own language, and that is why we have a multilingual call centre service to assist our clients in any way they see fit. It doesn’t matter what type of… Read More »

At Frontline we are always looking to evolve and change with the times. One area in which technology has improved drastically is with the chatbot on a company website. Whereas in the past it was seen as a slow and cumbersome way to deal with customer queries, and a process, which left many people feeling cold, it can now be used in a more productive and positive way. Direct Customers… Read More »

In order to improve as a company it is vital that you understand your customers. Without a healthy understanding of what makes your customers tick, you could end up losing them to your competitors. As a professional call centre service we understand how important it is for our teams to act as if we are you when dealing with your customers, and that is why we employ some feedback that… Read More »

In any line of business the customer is always king. Learning how your customers behave and the ways in which your customer service impacts on the customers’ happiness with your brand is a vital component of any growing business. At Frontline we understand that we are taking your business in our hands when our contact centre team communicate with your customers (either as outbound sales calls or inbound customer service… Read More »