Whether it’s taking responsibility for simple message taking or offering an enhanced and complete customer-service package, Frontline plays various roles to support its larger clients however they need.
Some choose to have dedicated agents within Frontline: highly skilled team members who know their customers and their company culture. This makes Frontline more of an extension of their company than merely a supporting partner.
The way that customers interact with larger businesses is changing. In response, Frontline offers some of the best social media management on the market ensuring customers are all always engaged with quickly and effectively, whether interactions are from information enquiries, compliments or complaints.
One of our customers is an online florist that delivers flowers all over the world. Frontline was tasked with managing the complete order system for them.
Customers would usually make their order online but if they have any questions they can contact us by phone, Facebook, Twitter or email. We have a dedicated team that knows the client’s products and processes amazingly well and we can then provide a rapid and effective response.
Another Frontline customer is a large chain of funeral directors with branches all over the UK. It uses Frontline as a link between their customers and their regional branches.
Each branch has a uniquely tailored call process that makes sure vital information is never missed. We also work closely with hospitals, branch staff and emergency services to make sure the business runs smoothly from end to end.