Order Taking Services From Frontline
Frontline’s order-taking service is designed to set your company apart from the competition. While online ordering forms can be time consuming and often impersonal our expert team enhances the process and achieves far more than simply collecting payment information and logging shipping addresses. We take time to understand the ethos and expectations of each business we work with, in order to provide a bespoke service to every caller that meets their needs and reassures them.
Our teams work hard to sell your products. This means providing callers with the right information, carefully up-selling relevant items, answering a wide range of queries, and consciously working as the voice of your business.
We meticulously track and report every call to help you monitor emerging sales trends and identify new opportunities for growth. Of course, we are also committed to refining and improving the services we here at Frontline provide by learning from each and every call.
- 20,000 calls handled each week
- Multichannel communications
- Emergency calls
- IT helpdesk
- Supplier management
- ‘Listening Ear’ specialist phone answering for counselling services
- Co-ordinate translators in 85 languages
- Customer Relationship Management (CRM)
- Bespoke reporting
The Frontline team is thoroughly trained in e-commerce and stock management systems and we are always happy to expand our skillset by learning bespoke systems. Furthermore, our rigid adherence to corporate data protection policies ensures that the security of financial data always remains a top priority.