Company: Rushcliffe Borough Council
Name: Shirley Woltman
Title: Customer Service Manager
We needed a cost-effective and high-quality telephone answering service where residents could access council services in an emergency situation outside of normal working hours.
Frontline absorbed our scripts and had a resolution in place within 4 weeks of our initial contact conversation.
“As a relatively small council we receive few out of hours calls but each one is important to us and it is key that our provider delivers a service that ensures customers receive a seamless service. Frontline provide support in unforeseen circumstances i.e. Fire Drills, System Failures etc. at very short notice and I have always had a really quick response whenever I have a query or script change which helps to ensure our business continuity plans are maintained.”